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Transferring Ownership? How to Update Your Stay22 Setup

If your website or business is changing ownership, we recommend having the new owner create a new Stay22 account and replacing the existing Stay22 products on the website with their own.

This gives the new owner a fresh account, their own Affiliate ID (AID), and their own payment and tax information. It also helps avoid complications such as exposing personal information, transferring payment details, or determining how commissions should be handled during the ownership transition.

If transferring the existing account is necessary to meet the terms of the ownership agreement, follow the steps outlined below. However, please be aware that transferring an existing account can be more complex and may involve transferring access and account information.

For most ownership changes, creating a new account is the simpler approach. If the new owner needs access to historical reporting, Support can help provide or export the relevant historical data.

If you need help with the ownership change or updating your Stay22 setup, email support@stay22.com or use the chat bubble in the bottom-right corner of the Hub during weekdays from 9 AM–5 PM ET.

 

Who Can Request an Ownership Change?

An Owner on the account can:

  • Request an account ownership transfer through Support.
  • Provide verification details for the current account, if needed.
  • Confirm how outstanding commissions should be handled.

The current Owner must initiate an ownership transfer. The new owner must first be added to the existing account as a User or Admin before the transfer can be completed under Option 2.

Choose the Option That Fits Your Situation

For most ownership changes, we recommend Option 1: Create a New Account and Replace the Stay22 Products.

  • Create a new account: Recommended for most ownership changes. The new owner gets their own AID, payment details, and account setup. The original owner retains commissions associated with the original account, including transactions generated before the transition.
  • Transfer the existing account: Only recommended when transferring the existing Stay22 account is necessary as part of the ownership agreement. This allows the new owner to keep the same AID and historical reporting, but also means transferring responsibility for the existing account.

If historical reporting is the main reason for considering an account transfer, please note that Support can help export relevant historical data instead.

Option 1: Create a New Account and Replace the Stay22 Products

Best for most websites, business, or ownership transfers. This gives the new owner a fresh start with their own AID and account details, while keeping the previous owner's account and information separate.

Before the Transition: Current Owner
After the Transition: New Owner
Important: For example, the new owner should generate a new Stay22 script in their Partner Hub and replace the existing script on the website. Any Maps or Allez links should also be recreated using the new account and AID, where applicable.

Once the new owner's products are installed and live, future commissions will be associated with the new owner's AID.

Option 2: Transfer the Existing Account

Best for situations where transferring the existing Stay22 account is specifically required as part of the ownership agreement.

Because this option involves transferring an existing account, its access, account history, and potentially pending commissions, it is generally more complex and should only be used when necessary.

If access to historical reporting is the primary reason for transferring an account, Support can help export the relevant historical data instead.

Before the Transition: Current Owner

Before the ownership transfer can be completed, the current Owner must add the new owner to the existing Stay22 account as a User or Admin.

Once the new owner has been added and has access to the account, the current Owner can contact Support to begin the ownership transfer.

For step-by-step instructions on adding a new user to your account, see How to Add a New Email to Your Stay22 Account.

What This Involves

Once the new owner has been added to the account, the ownership transfer can be coordinated with our Support team. This may involve:

  • Updating the account Owner.
  • Removing the previous Owner's access.
  • Updating payment and tax information.
  • Reviewing connected Stay22 products.
Important Risks and Considerations

Before choosing this option, please keep the following in mind:

  • The new owner must first be added as a User to the existing account by the current Owner before the ownership transition can proceed.
  • The current Owner can assign the new user Admin access before the transition, if needed.
  • Account ownership cannot be changed directly in the Partner Hub. The transfer must be handled through Support.
  • An AID cannot be changed after an account has been created.
  • The existing Stay22 products can continue to work because they remain tied to the same AID.
  • Any pending unpaid commissions associated with the account would transfer to the new owner once the account transfer is completed.
  • Historical reporting and account history remain associated with the transferred account.
  • Transferring an existing account may require additional coordination around access, payment details, tax information, and outstanding commissions.

For these reasons, we recommend creating a new account whenever possible.

What Happens to Existing Commissions?

The handling of commissions depends on the option chosen:

Option 1: Create a New Account

  • Commissions generated before the ownership transition remain associated with the original account.
  • If there are pending or unpaid commissions, the current account holder should contact Support before closing the account.
  • Once the new owner's products are installed and live, future commissions will be associated with the new owner's AID.

Option 2: Transfer the Existing Account

  • Any pending unpaid commissions associated with the account would transfer to the new owner once the account transfer is completed.

Frequently Asked Questions

How long does an ownership transfer take?

Timelines vary on a case-by-case basis. Contact Support with your planned transition date so we can help you plan accordingly.

Is there a fee to transfer an account?

No, there is no fee for either option.

Can I transfer just one website out of an account that manages several?

Let Support know which specific website or domain is changing ownership. In this case, Option 1 is required. The new owner will need to use their own Stay22 account and install products using their own AID.

Does the new owner need to reinstall products when creating a new account?

Yes. Under Option 1, the new owner will need to generate new Stay22 products from their own account and replace the existing products on the website.

Does the new owner need to reinstall products when transferring the existing account?

No. Under Option 2, the existing script, Maps, and links tied to the account's AID can continue to work because the AID remains the same.

What happens to commissions generated during the transition period?

Commissions are associated with whichever AID's products were live on the site at the time of the booking.

What if the new owner needs historical reporting?

If historical reporting is the main reason for considering an account transfer, Support can help export relevant historical reports or transaction data. In most cases, this means the new owner does not need to take ownership of the existing account simply to retain access to historical information.

Can the new owner reuse an AID they already have for another site?

Yes. If the new owner already has a Stay22 account, they can generate and install products for the new website from their existing Partner Hub rather than creating another account.

Need Help?

Contact Support at support@stay22.com or use the Support chat in your Stay22 Hub.

To help us review your request, please include:

  • The website or domain involved in the ownership change.
  • The current AID.
  • The current account email address.
  • The new owner's email address.
  • Whether you plan to create a new account or transfer the existing account.
  • Any questions about pending commissions or the Stay22 products currently installed.